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Generator Safety for Businesses

During a service disruption, generators can be a helpful asset to keep the lights on and your business running. It’s important to understand how to connect, operate and maintain a generator to ensure the safety of your employees, customers and our line workers and to prevent damage to your business.

Have you just purchased or rented a generator for use during an extended outage?

Do not try to connect a generator through a wall outlet or main electrical panel. For the safety of our crews and you, AEP professionals must disconnect the appropriate equipment in our infrastructure to prevent the generator from back feeding into the energy grid. Please contact us to place a service request. Restoring power for all customers is our primary focus during an outage. Please note we cannot prioritize disconnecting the appropriate equipment to accommodate installation of your generator before all restoration efforts are managed.

Before an outage occurs, contact a qualified licensed electrician to install a quick-connect and transfer switch.

This equipment prevents the generator from back feeding into the energy grid and also protects your generator, wiring and appliances if your service is restored while using a generator. A quick-connect and transfer switch also will allow you to use your generator immediately during an outage.

Generator Use for Businesses

Have Questions? Need to Place a Service Request?

Call our business support team:

1.888.710.4237

Generator FAQ

Generators require physical isolation from the energy grid (typically obtained by using a transfer switch) so power from your generator isn’t sent back into the energy grid, creating a hazardous situation for line workers. This switch also protects your generator, wiring and appliances from damage if SWEPCO restores power to your business while the generator is operating. Hire a qualified licensed electrician to install the appropriate equipment, including a transfer switch. Do not try to connect a generator through a wall outlet or main electrical panel.

If you don’t already have a connection with a transfer switch or have never utilized a mobile generator before and want to use one during a power outage, you must contact us so our professionals can disconnect the appropriate equipment to prevent the generator from back feeding into the energy grid. This is for the safety of our line workers and you.

No. Only SWEPCO employees equipped with training and the necessary safety gear are authorized to complete this task.

Restoring power for all customers is our primary focus during an outage. Please note we cannot prioritize disconnecting the appropriate equipment to accommodate installation of your generator before all restoration efforts are managed.

No. Please contact a qualified licensed electrician to assist you in safely setting up a generator or installing an automatic transfer switch.

Stay Safe While Operating a Generator

  • Read the manufacturer’s instructions before using your generator and contact the manufacturer or a qualified licensed electrician if you have questions.
  • Never run a generator indoors – doing so can produce dangerous or fatal levels of carbon monoxide. Run generators outside and keep them at least 15 feet away from open windows so exhaust doesn’t enter nearby buildings. Install and maintain carbon monoxide detectors anywhere generator fumes could enter your building.
  • Turn off your generator and let it cool before refueling.
  • Refuel generators outside and away from any flames or sparks. Wipe up fuel spills immediately.

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