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  1. Home
  2. My Account
  3. Bills & Payments
  4. Pay Your Bill
  5. Payment Assistance
  6. Payment Arrangement

Payment Arrangement

Log in to set up or check your payment arrangement.

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Register for an online account.

Let's work through this together

We recognize that financial hardships happen. Spreading out payments over a few months in order to pay your balance in full may help give you the flexibility you need.

Please log in to check your eligibility for a payment arrangement or check the status.

Just need a few extra days for one payment? A one-time payment extension may be a better choice.

Average Monthly Payment (AMP) Plan Details

The AMP plan is calculated monthly based on the current twelve month average which fluctuates slightly. This plan recalculates each month which avoids the potential of accumulating a large settlement balance, or credit, at the anniversary month.

  • At the anniversary month, any remaining balance or credit is divided by twelve and applied to the AMP monthly payments for the next twelve months.
  • Settlement occurs only when participation in the plan is terminated due to the account becoming delinquent, the account closing or you request to be removed from the plan.
Budget Billing Plan Details

Our Budget Billing Plan makes it easy to budget for your electric bill as the current twelve month average of actual usage is the budget amount due for the next 11 months.

  • Periodically we review the budget plan to adjust the monthly amount to help avoid a larger anniversary statement. We will provide a bill message one month in advance if a change is needed.
  • At the anniversary month or the "settle up" month, any remaining balance from the prior months applies and the full balance becomes due.
  • The plan will remain on your account unless the account becomes delinquent, the account closes or you request to be removed from the Budget Billing Plan.

The calculated Budget Billing Plan amount for this account is currently at $0.00

Winter Heating Season Plan

The Winter Heating Season Plan is available to Ohio customers during the winter months which allows our customers to pay 1/3 of their total account balance each month by the due date. This plan goes through April 15th, which is the end of the winter period.

If the total account balance is not paid by April 15th, it will be due by the due date of the April billing statement.

Indiana Ten Dollar Plan

The Indiana Ten Dollar Plan is available to Indiana customers who have not previously enrolled in this program in the last 12 months.

This plan consists of an immediate down payment of $10 with the remainder of past due amount split over three monthly payments in addition to your monthly billing statements.

1 Month Plan

The 1 Month Plan consists of an immediate down payment with the remainder billed in addition to your next monthly billing statement.

2 Month Plan

The 2 Month Plan consists of an immediate down payment with the remainder split over two monthly payments in addition to your monthly billing statements.

3 Month Plan

The 3 Month Plan consists of an immediate down payment with the remainder split over three monthly payments in addition to your monthly billing statements.

6 Month Plan

The 6 Month Plan consists of an immediate down payment with the remainder split over six monthly payments in addition to your monthly billing statements.

9 Month Plan

The 9 Month Plan consists of an immediate down payment with the remainder split over nine monthly payments in addition to your monthly billing statements.

12 Month Plan

The 12 Month Plan consists of an immediate down payment with the remainder split over twelve monthly payments in addition to your monthly billing statements.

12 Month Plan

The 12 Month Plan consists of an immediate down payment with the remainder split over twelve monthly payments in addition to your monthly billing statements.

3 Month Plan

The 3 Month Plan consists of an immediate down payment with the remainder split over three monthly payments in addition to your monthly billing statements.

  • You may combine your 3 Month Plan with a Level Payment Plan or continued with regular billing.
  • Level Payment Plan options are Average Monthly Payment Plan (AMP) or the Budget Billing Plan.
  • Each Level Payment Plan amount is currently starting at $0.00.
  • Please note that a Level Payment plan will not automatically cancel after the three billing cycles unless you contact us to do so.

Customers that have chosen a different provider: Any Extended Payment Agreement plans would be in addition to your provider charges, even if a Level Payment plan is selected.

One-Third Plan

The One-Third Plan consists of an immediate down payment of 1/3rd of the balance with the remainder split over two monthly payments in addition to your monthly billing statements.

One-Sixth Plan

The One-Sixth Plan consists of an immediate down payment of 1/6th of the balance with the remainder split over six monthly payments in addition to your monthly billing statement.

  • You may combine your One-Sixth Plan with a Level Payment Plan or continued with regular billing.
  • Level Payment Plan options are Average Monthly Payment Plan (AMP) or the Budget Billing Plan.
  • Each Level Payment Plan amount is currently starting at $0.00.
  • Please note that a Level Payment plan will not automatically cancel after the six billing cycles unless you contact us to do so.

Customers that have chosen a different provider: Any Extended Payment Agreement plans would be in addition to your provider charges, even if a Level Payment plan is selected.

One-Sixth Winter Plan

The One-Sixth Winter Plan consists of an immediate down payment of 1/6th of the balance with the remainder split over six monthly payments in addition to your monthly billing statement.

  • You may combine your One-Sixth Winter Plan with a Level Payment Plan or continued with regular billing.
  • Level Payment Plan options are Average Monthly Payment Plan (AMP) or the Budget Billing Plan.
  • Each Level Payment Plan amount is currently starting at $0.00.
  • Please note that a Level Payment plan will not automatically cancel after the six billing cycles unless you contact us to do so.

Customers that have chosen a different provider: Any Extended Payment Agreement plans would be in addition to your provider charges, even if a Level Payment plan is selected.

One-Ninth Plan

The One-Ninth Plan consists of an immediate down payment of 1/9th of the balance with the remainder split over nine monthly payments in addition to a Level Payment Plan.

  • Select either the Average Monthly Payment Plan or the Budget Billing Plan.
  • Each Level Payment Plan amount is currently starting at $0.00.
  • Please note that a Level Payment plan will not automatically cancel after the nine billing cycles unless you contact us to do so.

Customers that have chosen a different provider: Any Extended Payment Agreement along with the Level Payment Plan would be in addition to your provider charges.

One-Ninth Winter Plan

The One-Ninth Winter Plan consists of an immediate down payment of 1/9th of the balance with the remainder split over nine monthly payments in addition to a Level Payment Plan.

  • Select either the Average Monthly Payment Plan or the Budget Billing Plan.
  • Each Level Payment Plan amount is currently starting at $0.00.
  • Please note that a Level Payment plan will not automatically cancel after the nine billing cycles unless you contact us to do so.

Customers that have chosen a different provider: Any Extended Payment Agreement along with the Level Payment Plan would be in addition to your provider charges.


Related information...
Payment Assistance Programs
Bill Assistance Options
Payment Extension
High Bill Help

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