Thank you for your patience.
Accidents are preventable and we are committed to ensuring zero harm reaches our communities. Our families need reliable energy. We achieve it by putting safety first.
Our work to keep your family safe is all-season, and all around the clock. But storm season brings extra dangers that everyone should take care to avoid. Knowing what to do and when to do it can save your life and the lives of those you love.
Being prepared ahead of the storm is the first step to keeping your home and family safe. Gather an emergency outage kit that includes:
*Caution: Some portable heaters can cause fires or other safety hazards when not used as specified by the manufacturer. Be sure to review the safety specifications of your specific model before using it during an outage.
When the rain or snow is falling and the wind is howling, we might lose power in our homes. If a storm knocks out electricity, here are a few tips to stay safe:
Stay alert for hazards after the storm passes. When it’s safe, assess damage around your home. Always remember this life-saving rule: Keep you and your loved ones away from standing water near wires and appliances. And remember to stay away from downed power lines.
Depending on where you find damage, you may need to make several calls.
What to do and what not to do if you see a downed power line.
Whether digging, trimming trees or using generators, keep you and your family safe around the house.
Discover the secrets to protecting your personal information.
Safety Tips for Contractors
Safety Tips for Emergency Responders
SWEPCO.com and the Southwestern Electric Power Company customer mobile app (com.aep.customerapp.swepco).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of SWEPCO.com or the Southwestern Electric Power Company customer mobile app.
Passively collected information
Personally identifiable information
The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.
In addition, we may use elements of this information in the following situations:
Also, SWEPCO reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.
SWEPCO takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from SWEPCO may not be secure.
If you would like to update your personally identifiable information or if you have questions
you provide any personally identifiable information through this site. Use of our web site after
This policy was last revised on December 13, 2017.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 888.216.3523.
Please login to manage your account.