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With a few rare exceptions, a residential customer with a qualifying smart meter in Louisiana and Arkansas, also known as an advanced metering infrastructure meter (AMI), is eligible to participate. You may be exempted from the program if you keep life support equipment in your home or participate in specific tariff programs, such as net metering or distributed generation.
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To enroll, you'll need to call our Customer Solutions Center at
800-967-7754.
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You'll get the deposit back as a credit to your account. At the time of enrollment, your existing deposit will be applied to your current account balance. If there's any balance remaining after that, it'll be applied to the Pay as You Go balance to be used toward future electric use or may be refunded to you.
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You'll pay $40 to establish your account, regardless of whether you are a first-time customer or are already an established customer. If you have an established account, you'll be allowed to carry-over up to $1,500 of your current balance or pay off the entire balance owed, if preferred. If you currently have a deposit on your account, it'll be applied to your balance. If your balance exceeds $1,500 after the deposit is applied, you must pay off the excess in order to get under the maximum $1,500 carry-over cap, plus $40 to enroll. With each future payment, 20 percent will be applied toward your carry-over balance and 80 percent will be applied to your upcoming usage until your carry-over balance is paid in full.
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One of our Customer Solutions representative will quote an amount to pay to establish a Pay As You Go account. You'll have two business days to pay the quoted amount. Once the required amount is paid in full, your account will be established on Pay As You Go.
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Example:
| You currently owe: |
$1,750 |
| Est. usage from last bill read: |
$100 |
| Less Deposit + Interest: |
-$150 |
| Total: |
$1,700 |
| Amount over $1,500 Cap: |
$200 |
| Plus initial Pay As You Go Balance: |
+$40 |
| Total quoted Amount to Enroll: |
$240 |
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Once sufficient payment is received, you'll immediately receive a Pay As You Go welcome alert (text and/or email), which means your account is now enrolled.
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You can fund your Pay As You Go account through any of our many existing payment channels. You can also pay by calling 800.611.0964 or using the online at Pay Your Bill. Most payment channels will have a small convenience fee. You may also pay at one of the listed walk-up locations near you.
Remember, if you had an existing balance when you established your Pay As You Go account, 20 percent of each payment will go against paying off your carry-over balance and 80 percent will be applied to your upcoming electricity usage.
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Yes. Cash is accepted in person at our pay stations. View a list of
pay stations locations near you.
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A monthly Pay As You Go alert will be sent via text and/or email to let you know your statement is available to view online or by calling
800-967-7754. The notification and online statement will replace the traditional bill sent in the mail.
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At the time of enrollment, you will have the ability to select the frequency and establish a balance threshold for when you'd like to be notified via text and/or email of your balance. Thresholds can be set as low as $10 and as high as $1,000. You can change your alert settings at any time online.
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The minimum balance is $0.01 to prevent a disconnect.
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Yes, to keep your balance at a manageable level you will continue being billed based on the average of your last 21 days of usage and receive daily Pay As you Go balance alerts while your power is out. It is recommended that you keep your Pay As You Go balance in a positive status during this time. Once your power is restored and active meter reads are available, normal billing will resume and your bill will automatically be trued-up the next business day.
For example, when a Pay As You Go account is in an active disconnect status or an account is turned off for other reasons such as storm outages, the kWh usage will be zero. During this time, your kWh usage will be estimated and billed based on the previous 21-day usage including fixed costs like the customer charge, in addition to taxes, fuel costs, and riders. Fixed charges are billed daily based on one-thirtieth (1/30) of the total fixed charges and will be subtracted from your daily Pay As You Go balance.
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Look for low balance alerts and make sure you have a positive balance of at least one cent. Keep in mind, if you have a carryover amount, 20 percent of your payment will go toward that balance. If your account reaches a negative balance, you'll receive a pending disconnect notice alert via text and/or email. You'll then have until the next business day (approximately 24 hours) to fund your account.
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To reconnect your account, simply make a payment ensuring a positive balance. There are no disconnection or reconnection fees for Pay As You Go customers.
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In most instances, reconnection automatically occurs within 30 minutes of you funding your account to show a positive balance. If that doesn't happen, call us at
800-967.7754.
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Disconnections happen during the hours of 8 a.m.-5 p.m., Monday-Friday. You'll not be disconnected on weekends, holidays or extreme weather days.
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During extreme weather days, we will not turn your account off. You'll continue getting balance alerts daily. Once the extreme weather alert is lifted, if your balance is still negative, the account will be disconnected without further notification.
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No, that is not necessary with an AMI meter. SWEPCO receives updates electronically when there is no power flowing to a customer's meter.
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You�ll continue to be billed at the same tariff you were on at the time of enrollment unless you request an optional rate plan.
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No. We use seasonal pricing. If you receive your electricity from us, regardless of whether you're on Pay As You Go or a standard billing plan, the price per kWh is higher during peak usage seasons. If you have electric heating, your bill may be higher in the winter due to increased usage, despite lower winter rates. So, you should plan to fund your account differently during the cooling or heating season to account for increased energy usage.
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Yes. Customers who participate in these programs are eligible for Pay As You Go.
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If you want more than one email address or phone number on the account, just register another User ID for your electric account. Our website will let you create multiple User IDs for each electric account, and each User ID can have a different email address or mobile phone number.
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You may carry over up to $1500 of your current balance at the time you enroll. You'll pay any balance over $1500, plus $40, to enroll. If you currently have a deposit on your account, it'll be applied to your balance. With each future payment, 20 percent will go against paying off your carry-over balance and 80 percent will be applied to your upcoming usage until the carry-over amount is paid in full.
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Besides limiting the amount of large bills at the end of the lease, there are many other benefits of prepaid electricity for both property managers and renters. Please call us at
800-967-7754 to find out how this program benefits landlords like you.
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Our Pay As You Go program does not require in-home devices to participate. As a Pay As You Go participant with an AMI meter, you get online access to your monthly, daily, and hourly electric usage. You can compare bills year-to-year and month-to-month, and look at weather trends to help you manage your usage.
View your electric usage information online.
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If you move, you're able to remain on Pay As You Go at your new address, if the premises is served with an AMI meter. Simply call
888-216-3523 to transfer your service.
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No. You'll never be charged a deposit as long as your Pay As You Go account is active. If you cancel Pay As You Go, a deposit could be required to reestablish your account if certain credit parameters are not met or a deferred deposit could be requested at a later date.
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We understand how important it is to keep track of your energy costs, and here are some common reasons why your daily amount may have gone up:
- Rate & Riders Adjustments: From time to time, public utility commissions review and approve changes to electric rates to cover infrastructure upgrades and reliability improvements. These adjustments can affect your daily prepay balance even if your usage stays the same.
- Fuel Cost Changes: The cost of generating electricity can fluctuate based on fuel prices, such as natural gas pricing or availability of renewable energy resources. When these costs rise, they are reflected in your bill through a Power Cost Adjustment.
- Seasonal Usage: Extreme temperatures often lead to higher energy demand. Even small changes in heating or cooling can increase your daily usage, especially during very hot or cold days.
- Other Factors: Billing adjustments due to billing errors may also have an impact on your daily bill.
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When electricity rates or billing adjustments change, your prepay account will reflect the new pricing. Here�s how it works:
- Your daily charges adjust to the new rate.
If the rate increases, the full amount of the increase is added to your deferred balance instead of being taken from your current prepay balance. This ensures your service continues without interruption�even if there are not enough funds to cover the increase right away.
- How payments are applied to the deferred balance:
When you make a payment:
- 80% goes toward your current daily usage.
- 20% goes toward paying down your deferred balance. This continues until the deferred amount is fully paid.