What You Need to Know
- A break in the storms enabled significant progress across SWEPCO’s service territory. Power has been restored to 95 percent of customers (who can receive power) as of 10 a.m. Friday.
- Work continues to get power back for the remaining 800 customers.
- As a reminder, flooding often presents challenges and complexities, requiring many repairs in hard-to-reach and treacherous terrain. Safety for one another remains at the top of the crew's mind as they work in dangerous conditions.
- We appreciate everyone’s patience as we safely rebuild.
CURRENT SITUATION
Crews took advantage of clear, sunny weather to complete restoration to 95 percent of customers affected by powerful storms that pummeled through the ArkLaTex. Severe storms bombarded the region in waves bringing three EF1 tornados, damaging hurricane-strength winds and rain.
SWEPCO crews, with the help and support of 1323 additional storm responders, have worked nonstop to restore power to our customers. The remaining outages primarily involve repairs in hard-to-reach treacherous terrain or complex repairs, which often require time and dedicated attention. Additionally, flooding brings extra challenges and complexities. Safety for one another remains top of mind as crews work in dangerous conditions.
STAY UP TO DATE
- Customer Alerts - Customers who have elected to receive mobile alerts should have or will soon be sent specific restoration times for their locations. You can sign up to get these alerts here or log into their online SWEPCO accounts. Please note that estimated restoration times may change based on weather and other factors.
- Safety Reminder - To ensure the safety of both our crews and the public, customers are urged to avoid areas where work is underway, not drive past flagged or coned zones, and refrain from approaching crews while they work.
POST-STORM TIPS
CAN YOU RECEIVE POWER?
Now is the time for customers to determine whether their home can receive power - SWEPCO cannot connect power to a home or business if there is damage to the service entrance, which is owned by the customer. Customers must have a licensed electrician repair damage before power can be restored. Click for a flyer in English & Spanish. Learn how to identify weatherhead damages by watching this video. ENGLISH | SPANISH
FREQUENTLY ASKED QUESTIONS
What should customers do if they see downed lines?
Don't touch it or anything near it. Even telephone or cable lines can become energized. Keep yourself and others as far away as possible and call 911 or SWEPCO immediately at (888) 218-3919.
NEXT UPDATE
While we don’t anticipate issuing an additional OneVoice in response to this storm, customers can always stay connected by