Smart Meters

SWEPCO is committed to modernizing the electric grid for greater reliability, enhanced customer service, innovative tools to help customers save energy and money, and a future that embraces more clean energy, electric vehicles, and other advances in technology.

Advanced digital meters, also known as smart meters, are part of SWEPCO’s grid modernization. Smart meters empower you to have more control over your energy use, along with improved customer service.

SWEPCO Deployment in Texas

SWEPCO is deploying advanced digital meters, known as smart meters, its Texas retail customers.

SWEPCO filed a request with the Public Utility Commission of Texas (PUCT) on Aug. 4, 2021, for its Advanced Metering System (AMS) deployment plan. SWEPCO began installations with a pilot program for 10,000 Texarkana area customers in late 2021. Deployment to the rest of Texas customers is ongoing and will continue through 2024. In total, SWEPCO will deploy approximately 196,000 meters to its Texas customers.

AMS uses advanced metering and secure wireless technology to provide timely and accurate meter reading data. Customers can use this data to better understand and manage their electricity usage.

Instead of monthly data, customers will be able to see their usage in 15-minute intervals, which may provide customers with opportunities to save money through proposed pricing initiatives such as time-of-use tariffs and energy conservation.

In addition, SWEPCO customers can benefit through improved customer service and real-time outage notification to SWEPCO for more seamless power restoration during outage events.

SWEPCO Deployment in Louisiana

SWEPCO is deploying advanced digital meters, known as smart meters, to its Louisiana retail customers.

SWEPCO filed a request with the Louisiana Public Service Commission on April 25, 2022, to complete its Advanced Metering System (AMS) deployment plan. SWEPCO began installations with a pilot program for approximately 10,000 customers in Bossier City in late 2021. In addition, SWEPCO changed out approximately 2,000 meters in the Natchitoches area.

Deployment to the remaining 244,000 Louisiana retail customers is expected to begin in September 2023.

The Advanced Metering System (AMS) uses advanced metering and secure wireless technology to provide timely and accurate meter reading data. Customers can use this data to better understand and manage their electricity usage. Instead of monthly data, customers will be able to see their usage in 15-minute intervals, which can provide customers with opportunities to save money through proposed pricing initiatives such as on demand response tariffs and energy conservation.

How to be ready

• Personnel from contractor QUES or SWEPCO will perform the meter replacement work. They will be in uniform, in marked vehicles, with proper identification.
• You do not need to be home.
• Please provide clear access to your meter.
• You will experience a brief power outage during your meter change (approximately 5 minutes).
• We will leave a door hanger when the work is complete or if any condition prevents the meter changeout.
• For access issues, contact Alan Graham in the Shreveport area at 318.673.3351, or Keith Addison in the Natchitoches area at 318.238.5719.
• AMS will be the standard meter. Customers have the option to select a non-standard meter, for which a one-time fee and recurring monthly charge will apply.
• For more information, call our Customer Solutions Center, toll free, at 888.216.3523.