SWEPCO has officially launched its enhanced outage map, providing customers with valuable real-time information during outages. In a recent episode of "Ways to Save," Amanda Keeney, Director of Communication, and Paul Pratt, Director of Customer Service and Marketing, highlight many of the new features.

One of the notable updates is the map's multilingual support, allowing users to switch to Spanish for better accessibility. This addition reflects SWEPCO's commitment to ensuring that all customers can easily understand outage information.

The outage map now includes real-time status messages about outages, including any delays in updates. This feature is designed to help manage customer expectations and keep everyone informed about the situation. Users can track whether crews are enroute, assessing the situation, or actively restoring service.

Additionally, customers can also view an approximate location of outages on the map, which allows them to determine if they are affected. This feature can provide peace of mind during uncertain times.

A significant new feature is the weather overlay, which displays real-time weather conditions alongside outage information. This helps customers understand how weather may impact service restoration. For instance, if severe weather is present, customers will know that restoration efforts may be delayed until it is safe for crews to work. Special thanks go to the meteorologists who contributed to this vital feature!

Amanda and Paul emphasized that the enhanced outage map is a crucial step in improving the customer experience. By providing clear and timely information, SWEPCO aims to alleviate anxiety during outages and empower customers to plan accordingly.

The enhanced outage map is now live, marking a commitment to better communication and service for all SWEPCO customers. Explore the new features today and stay informed!